Industry 4.0-enabled Customer Service
Remote support technologies form the core of modern technical support. Remotely supporting products in the field is one of the earliest and most advanced utilizers of what today is commonly termed the ‘Internet of Things’.
King Son adopted and implemented “Industry 4.0” strategy by leveraging the power of Internet of Things (IoT). King Son made test chambers are designed to connect to the internet via IoT and conduct multiple industrial testing processes and tasks, that digitally transformed the testing processes of the test chambers by King Son Industry 4.0 AIOT Testing Solutions and Platform.
King Son Industry 4.0 AIOT Testing Solutions and Platform is designed and developed with the core competence SERVICE, King Son offers Software-as-a-Service to customers, to optimize the Installation Acceptance Test by King Son AIOT Black Box Operation Remote Monitoring System; to monitor, control, and manage all testing experiments and operations in different chambers and in different lab locations by King Son AI CM Remote monitoring and management System, that improve reliability testing quality and investment efficiency with intelligence and digitization. The engineers are no longer to check product’s testing information one by one on the screen of the Chamber.
King Son Industry 4.0 AIOT Testing Solutions and Platform that integrated interconnectivity, digitization, intelligence, and automation between test chambers f中or customer to gain smart control, i.e.., real-time monitoring, and tracking analysis over the testing process and reliability test management.
Technical support is one of the most central elements of customer satisfaction and loyalty. It has been demonstrated that Internet of Things-assisted troubleshooting is significantly faster. The time saved is worth its weight in customer relationships.
There are four ways King Son Industry 4.0 AIOT Testing Solutions and Platform provides customers field services.
- Sustainable machinery operation - From reactive to proactive repairs
- Traditional field service largely adopts a break-fix approach to operations. This is to say, when a problem develops, the client suffers disruption due to a system failure such as a machine breakdown, and it is only then that a technician is called in to repair it.
- However, with the AICM-enabled King Son Environmental Test Chamber, field service professionals can receive regular reports from the systems they’re monitoring thereby allowing them to react to emerging issues before they cause disruption. This results in not only more satisfied clients, but also simpler fixes rather than large-scale repairs.
- King Son AICM will help to modernize machinery, appliances and help extend the lifetime of the chamber. AICM data can determine the best time to take a machine offline for maintenance. With a continuous maintenance plan, there is a reduction in the need for replacements. As a result, machinery is more sustainable and longer lasting.
- Reduction in errors
- King Son AICM can guide field technicians to the source of the issues, as well as the best course of action. Accurate and metrics-based management will drastically reduce human error, which means an increase in success rate. Plus, a reduction in errors also means a reduction in wasted time and effort – which then leads to cost savings for the client and the business.
- Predictive preventative maintenance
- Field service agents will have the ability to see performance more clearly and accurately. Wear and tear, along with fracturing can be immediately reported without human involvement. King Son AICM can learn from large amounts of regular operational data to detect any departures of optimal patterns. Any small changes can be flagged in an instant.
- When the chamber breaks down, the King SON LabTech Controller will alert the field service agent. The data records are uploaded to the cloud, which is then accessed by the field technician. When a repair issue is not addressed quickly, it can lead to greater damage in the long run. Having the ability to receive an instant data record means that problems can be remedied immediately, saving costs for extensive damage caused by unresolved problems.
- King Son AICM can change how industries operate. Field service agents will have an unprecedented amount of feedback. This data can lead to even more fine-tuned insights, which improves innovation, which improves insights and so on. This continuous cycle of improvements can lead to possibilities that have yet to cross our minds.
- 100 percent uptime.
- The AICM, through cloud-based management systems, can guarantee 100 percent uptime for machines and equipment. This can become a massive differentiator in a highly competitive global market. Clients can feel more confident knowing their vendor will always have working equipment on hand to fix and/or maintain any appliance within their niche.
- King Son AICM will change and faster the speed of repairs and real-time monitoring.
- Heating and cooling units can self-report any maintenance issues. Soon, field service technicians will be able to optimize machines via remote control – from anywhere in the world.
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